Returns & Exchanges
If you are unhappy with your purchase for any reason, you may return or exchange it within 30 days of your invoice date, as long as it it meets the following conditions:
- All returns require an Return Merchandise Authorization (RMA) number, which will be valid for 15 days.
- Returned items must be in new condition, fully operational, in their original box, include all original packaging, documentation and accessories, and show no signs of wear, including any scratches from rack mounting.
Once your return is inspected and processed, we will refund the purchase price in the original form of payment. Any returns not meeting all of the above conditions are subject to refusal or a minimum 20% restock fee. Please allow up to 30 days for returns and refunds to be processed. If a “free shipping” item is returned or cancelled after it ships, the original cost of shipping will be deducted from your credit or refund.
Defective (“D.O.A.”) Products:
Items that are defective out of the box will be replaced at no additional charge to you, but you must report them within 15 days of receipt. Please request an RMA to return defective merchandise and to begin the replacement process.
If you received damaged or defective goods, or if your return resulted from our mistake, we will gladly pay the return shipping charges as well as the charge to send you a replacement, provided that your RMA request/return is made within the time period allowed. Return shipping for any other reason will be at your own expense. You are responsible for the shipment while it’s in transit, so please insure your return shipment for the purchase value and make sure it is adequately packaged to prevent damage. If a “free shipping” item is returned or cancelled after it ships, the original cost of shipping will be deducted from any credit or refund.